Policy
Shipping & returns.
Delivery options
| Method | Timing | Cost | Notes |
|---|---|---|---|
| Standard UK delivery | 2–4 working days | £4.95 — free over £150 | Royal Mail Tracked 48 or DPD. Signature required for jewellery and watches. |
| Express UK delivery | Next working day (order before 1pm) | £9.95 | DPD next working day. Order before 1pm Monday–Friday. |
| Boutique collection | Same or next working day | Free | We email when your order is ready. Bring your confirmation and ID. |
| Ireland & EU | Quoted individually | Quoted | Insured courier including duties. Contact us before ordering. |
Dispatch & packaging
Orders placed before 1pm Monday to Friday are dispatched the same day; later orders go out the next working day. Made-to-order pieces show their lead time on the product page and are confirmed by email once payment is taken.
Everything is packed in our chocolate rigid box with cream ribbon inside a plain outer carton, so the parcel gives nothing away on the doorstep. Jewellery and watches travel on fully insured, signature-required services.
Tracking
A dispatch email with a tracking link follows every order. If a parcel is marked delivered but has not arrived, tell us within 48 hours so we can open a claim with the carrier straight away.
Returns — the short version
You have 14 days from delivery to return unworn items with tags attached and packaging intact, for a full refund to the original payment method or an exchange. Refunds are processed within 5 working days of the return reaching us.
What cannot be returned
- Pierced earrings once the hygiene seal is broken.
- Garments that have been altered, worn, washed or had tags removed.
- Made-to-order, engraved or resized pieces, unless faulty.
- Occasion wear returned outside the 14-day window, including after the event.
How to return
Email or WhatsApp your order reference and we will send a returns label. Jewellery and watches must go back on an insured, tracked service (we can arrange this); garments may use standard tracked post. You are also welcome to return in person at the boutique.
Faulty items
If something arrives damaged or develops a fault, contact us with photographs and we will arrange a replacement, repair or refund including postage. Nothing here limits your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013 — see our terms & conditions.
Need a label?
Returns start with a message.
Send your order reference and we will reply with a label and instructions within one working day.